current-image

  • About Regulator
    • Statute
    • Organizational structure
    • Council
    • Management
    • Information directory
    • Activity reports
    • Financial plan
    • Financial reports
    • Activity plans
    • International cooperation
    • FAQ - frequently asked questions
      • General questions
      • VAS - value added services
      • Radio frequency (RF) spectrum
    • Useful links
  • Electronic Communications
    • Regulations - Electronic communications
      • Laws - Electronic communications
      • Bylaws - Electronic communications
      • Allocation plan and Allotment plans
      • Numbering plan
      • Coordination agreements
      • Strategies, studies and guidelines
      • Other general acts
    • Market
      • Market analyses
        • Central access wholesale market
        • Wholesale market for call termination in the mobile network
        • Other markets
          • Wholesale market for high-quality access
          • Wholesale market for fixed network call origination
          • Retail market for fixed network access
          • Retail market for media content distribution
          • Retail market for publicly available fixed telephone services
        • Decisions on the determination of relevant markets and conclusions on the adoption of reports
        • Wholesale market for call termination in the fixed network
        • Wholesale market for local access to network elements
      • Reference offers
      • Auditor's report
      • WACC студије - Електронске комуникације
      • Annual market overviews
      • Quarterly market overviews
      • Bundled service price regulation
    • Radio frequency spectrum
      • Radio-communications
        • DVB-T2 digital television
        • T-DAB digital radio
        • FM analogue radio
        • Radio stations in the public mobile communication network
        • Radio stations in a private mobile communication network
        • Radio stations on ships and other vessels
        • Radio stations on aircrafts
        • Radio stations on locomotives
        • Fixed radio communications
        • Satellite radio communications
          • Fixed satellite links
          • Mobile satellite links
          • SNG
        • Amateur radio service
          • Amateur radio license
          • Amateur radio station permit
          • CEPT and HAREC
          • Foreign nationals
        • Radiodetermination service
        • Public communications networks
        • Personal communications networks
        • Short-range devices (SRD)
        • Equipment for program production and organization of special events
          • PMSE
          • PMR
      • Radio frequency spectrum use
        • Licenses for the use of radio frequency spectrum
        • Use of radio frequency spectrum under general authorization regime
        • Radio frequency spectrum use for special purposes
      • Register of the use of radio frequency spectrum
      • Radio frequency spectrum monitoring
        • Photo gallery
          • Remotely controlled monitoring and measuring stations
          • Compact remotely controlled measuring stations
          • Monitoring and measurement centers
          • Measurement vehicles
          • Sensor stations
          • Portable equipment
      • Technical inspection of radio stations
      • Report of interference
      • Database on the use of radio frequency spectrum
      • Instructions and forms
        • Instructions and forms for licenses for the use of radio frequency spectrum
        • Forms and instructions for submitting applications for registering a radio station in radio frequency bands used under the general authorization regime
        • Instructions for technical inspection of radio stations
        • List of persons involved
        • Technical instructions on the procedure for issuing an individual license for the use of radio frequencies for VHF FM broadcasting stations and the use of the radio data system - RDS
        • How to create project documentation
    • Networks and services
      • For users
        • Quality-of-service monitoring
        • Numbering
        • Number porting
        • Universal service
        • Roaming
        • User tools
        • Geographic overview of broadband network distribution
        • Open Internet access
        • Security and integrity of public communications networks and services
      • For operators and service providers
        • Guidelines, forms and reports
          • Notification on the performance of electronic communications activities
          • Application for the use of numbering
          • International connection guide
          • Reports submitted by operators and service providers
          • Annual reports on quality parameters
          • Questionnaires with a list of indicators
            • Annual report - Technical segment
            • Annual report - Financial segment
          • Quarterly reports
        • Annual fees
          • Fees for the performance of electronic communications activities
          • Fees for the use of numbering
        • Quality-of-service monitoring for operators and service providers
        • Expert supervision of operators and service providers
        • Numbering for service providers
        • Number porting for service providers
        • Universal service for service providers
        • Infrastructure for shared use
        • Geographic overview of broadband network distribution for operators
        • ISP open Internet access
        • Security and integrity of public communications networks and services for operators
      • Radio equipment
  • Postal Services
    • Regulations
      • Law on postal services
      • Bylaws
      • International acts
      • Strategies - Postal services
    • Registry - Postal services
    • General terms and conditions and price lists for the provision of postal services
      • Postal service price lists
        • Price list of postal services in national traffic
        • Price list of postal services in international traffic
      • Општи услови за обављање поштанских услуга
    • For postal service users
      • Prices of postal operators' services
      • Complaints of postal service users
    • For postal operators
      • Issuance of permits for the provision of postal services and forms
      • Annual fee for the provision of postal services
      • Forms for the submission of operators' statistical data
      • Submission of reports
    • Universal postal service
      • Regulatory reports
      • WACC studies
      • Results of the independent screening of non-recorded letter-post items
    • Postal services market
      • Quarterly reports - Postal services
      • Studies and surveys
      • Annual market overview
    • Frequently asked questions and answers
    • Innovation and Information
  • Cyber Security
    • Laws - Information security
    • Bylaws - Information security
    • Strategies, studies and guidelines in the area of information security
  • Contact
  • Useful links
  • Complaints about the work of operators
  • About Regulator
  • News
  • Contact
  • Complaints about the work of operators
  • Register

Search

Roaming

Ratel / Electronic Communications / Networks and services / For users / Roaming

For users

For users

    • Laws - Electronic communications
    • Bylaws - Electronic communications
    • Allocation plan and Allotment plans
    • Numbering plan
    • Coordination agreements
    • Strategies, studies and guidelines
    • Other general acts
      • Central access wholesale market
      • Wholesale market for call termination in the mobile network
        • Wholesale market for high-quality access
        • Wholesale market for fixed network call origination
        • Retail market for fixed network access
        • Retail market for media content distribution
        • Retail market for publicly available fixed telephone services
      • Decisions on the determination of relevant markets and conclusions on the adoption of reports
      • Wholesale market for call termination in the fixed network
      • Wholesale market for local access to network elements
    • Reference offers
    • Auditor's report
    • WACC студије - Електронске комуникације
    • Annual market overviews
    • Quarterly market overviews
    • Bundled service price regulation
      • DVB-T2 digital television
      • T-DAB digital radio
      • FM analogue radio
      • Radio stations in the public mobile communication network
      • Radio stations in a private mobile communication network
      • Radio stations on ships and other vessels
      • Radio stations on aircrafts
      • Radio stations on locomotives
      • Fixed radio communications
        • Fixed satellite links
        • Mobile satellite links
        • SNG
        • Amateur radio license
        • Amateur radio station permit
        • CEPT and HAREC
        • Foreign nationals
      • Radiodetermination service
      • Public communications networks
      • Personal communications networks
      • Short-range devices (SRD)
        • PMSE
        • PMR
      • Licenses for the use of radio frequency spectrum
      • Use of radio frequency spectrum under general authorization regime
      • Radio frequency spectrum use for special purposes
    • Register of the use of radio frequency spectrum
        • Remotely controlled monitoring and measuring stations
        • Compact remotely controlled measuring stations
        • Monitoring and measurement centers
        • Measurement vehicles
        • Sensor stations
        • Portable equipment
    • Technical inspection of radio stations
    • Report of interference
    • Database on the use of radio frequency spectrum
      • Instructions and forms for licenses for the use of radio frequency spectrum
      • Forms and instructions for submitting applications for registering a radio station in radio frequency bands used under the general authorization regime
      • Instructions for technical inspection of radio stations
      • List of persons involved
      • Technical instructions on the procedure for issuing an individual license for the use of radio frequencies for VHF FM broadcasting stations and the use of the radio data system - RDS
      • How to create project documentation
      • Quality-of-service monitoring
      • Numbering
      • Number porting
      • Universal service
      • Roaming
      • User tools
      • Geographic overview of broadband network distribution
      • Open Internet access
      • Security and integrity of public communications networks and services
        • Notification on the performance of electronic communications activities
        • Application for the use of numbering
        • International connection guide
        • Reports submitted by operators and service providers
        • Annual reports on quality parameters
          • Annual report - Technical segment
          • Annual report - Financial segment
        • Quarterly reports
        • Fees for the performance of electronic communications activities
        • Fees for the use of numbering
      • Quality-of-service monitoring for operators and service providers
      • Expert supervision of operators and service providers
      • Numbering for service providers
      • Number porting for service providers
      • Universal service for service providers
      • Infrastructure for shared use
      • Geographic overview of broadband network distribution for operators
      • ISP open Internet access
      • Security and integrity of public communications networks and services for operators
    • Radio equipment

The “roam like home” rules in the Western Balkans region (hereinafter: regional roaming) have been in effect since 1 July 2021, in accordance with the provisions of the Agreement on the price reduction of the roaming services in public mobile communications networks in the Western Balkans region. This means that additional roaming charges on the domestic retail price of mobile communications network services that users pay in domestic traffic have been abolished, enabling them to use these services in regional roaming under the same conditions as in the domestic network.

The “roam like home” rules also include a fair usage policy. The user should pay attention to the restrictions regarding the data transmission service in regional roaming for certain domestic tariff packages setting the allowed amount of data that can be used in regional roaming, after which the user must pay an additional roaming fee, about which more detailed information can be obtained from their mobile operator.

The fair usage policy also enables the prevention of abuse and inappropriate use of regional roaming services by users. Higher consumption in regional roaming compared to domestic traffic or longer stays in the visited countries of the Western Balkans region compared to the Republic of Serbia for a period of at least four months indicate inappropriate use of regional roaming services. In such a case, the mobile operator shall warn the user and give him/her a period of 15 days to change the usage pattern, after which it may start charging a roaming surcharge on top of the domestic retail price of the mobile communications network service. Such collection of surcharge shall cease as soon as the user's consumption no longer indicates a risk of abuse or inappropriate use of regional roaming services, based on objective indicators established by the Rulebook on the implementation of the fair use policy, methodology for assessing the sustainability of the abolition of retail roaming surcharges and the request submitted by the roaming service provider for the purpose of such assessment ("Official Gazette of the Republic of Serbia", No. 53/21).

Mobile operators have published on their official websites the general terms and conditions under which the fair use policy is applied in their business operations, including the price lists applicable as of 1 April 2023:

Telekom Srbija JSC:

https://mts.rs/Binary/1768/Izmena-OU-u-mobilnoj-mrezi-dopuna-clana-19.pdf

https://mts.rs/Privatni/Korisnicka-zona/Dokumenta-i-uputstva/Cenovnici

https://mts.rs/Privatni/Mobilna/Roming/mts-roming

https://mts.rs/Privatni/Mobilna/Roming/Tarifni-dodaci/Tarifni-dodaci-roming-internet

https://mts.rs/Privatni/Mobilna/Roming/Roming-zone-po-zemljama

https://mts.rs/Poslovni/Poslovni/Korisnicka-zona/Dokumenta/Cenovnici

https://mts.rs/Poslovni/Mobilna/Roming

Yettel LLC:

https://www.yettel.rs/sr/o-yettelu/o-nama/uslovi-koriscenja/roming-zapadni-balkan/

https://www.yettel.rs/sr/o-yettelu/o-nama/uslovi-koriscenja/cenovnici

https://www.yettel.rs/sr/privatni/usluge/roming/

https://www.yettel.rs/sr/biznis/ponuda/roming/biznis-roming/

A1 Srbija LLC:

https://a1.rs/documents/rs/2021/IZMENE-OP%C5%A0TIH-USLOVA-UGOVORA-O-PRETPLATNI%C4%8CKOM-I-KORISNI%C4%8CKOM-ODNOSU-MOBILNE-KOMUNIKACIONE-MRE%C5%BDE-A1-SRBIJA-DOO_JUN2021.pdf

https://a1.rs/o-a1/dodatne_informacije/cenovnici_i_opsti_uslovi

https://a1.rs/upload/documents/cene/Roaming.pdf

https://a1.rs/privatni/postpaid/roming

https://a1.rs/poslovni/roming_medjunarodni_saobracaj/roming_usluge

Globaltel LLC:

https://www.globaltel.rs/opsti-uslovi-koriscenja-regulisanih-usluga-rominga-u-regionu-zapadnog-balkana.pdf

https://www.globaltel.rs/roaming-internet

https://www.globaltel.rs/globaltel-prepaid-usluge-u-regionu-zapadnog-balkana.pdf

https://www.globaltel.rs/postpaid-cenovnik.pdf

Regulatory Authority for Electronic Communications and Postal Services

PIB: 103986571 | Tax ID: 17606590

Palmoticeva 2 11103 Belgrade, PAK 106306, Republic of Serbia

Location on the city map
phone

0800/800-999

email

ratel@ratel.rs

fax

011/3232-537

linkedin facebook youtube instagram
Legal notice Privacy policy

© 2025 RATEL | All rights reserved

The website www.ratel.rs uses only necessary cookies. Read more about cookies here.