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Quality-of-service monitoring

Ratel / Electronic Communications / Networks and services / For users / Quality-of-service monitoring

For users

For users

    • Laws - Electronic communications
    • Bylaws - Electronic communications
    • Allocation plan and Allotment plans
    • Numbering plan
    • Coordination agreements
    • Strategies, studies and guidelines
    • Other general acts
      • Central access wholesale market
      • Wholesale market for call termination in the mobile network
        • Wholesale market for high-quality access
        • Wholesale market for fixed network call origination
        • Retail market for fixed network access
        • Retail market for media content distribution
        • Retail market for publicly available fixed telephone services
      • Decisions on the determination of relevant markets and conclusions on the adoption of reports
      • Wholesale market for call termination in the fixed network
      • Wholesale market for local access to network elements
    • Reference offers
    • Auditor's report
    • WACC студије - Електронске комуникације
    • Annual market overviews
    • Quarterly market overviews
    • Bundled service price regulation
      • DVB-T2 digital television
      • T-DAB digital radio
      • FM analogue radio
      • Radio stations in the public mobile communication network
      • Radio stations in a private mobile communication network
      • Radio stations on ships and other vessels
      • Radio stations on aircrafts
      • Radio stations on locomotives
      • Fixed radio communications
        • Fixed satellite links
        • Mobile satellite links
        • SNG
        • Amateur radio license
        • Amateur radio station permit
        • CEPT and HAREC
        • Foreign nationals
      • Radiodetermination service
      • Public communications networks
      • Personal communications networks
      • Short-range devices (SRD)
        • PMSE
        • PMR
      • Licenses for the use of radio frequency spectrum
      • Use of radio frequency spectrum under general authorization regime
      • Radio frequency spectrum use for special purposes
    • Register of the use of radio frequency spectrum
        • Remotely controlled monitoring and measuring stations
        • Compact remotely controlled measuring stations
        • Monitoring and measurement centers
        • Measurement vehicles
        • Sensor stations
        • Portable equipment
    • Technical inspection of radio stations
    • Report of interference
    • Database on the use of radio frequency spectrum
      • Instructions and forms for licenses for the use of radio frequency spectrum
      • Forms and instructions for submitting applications for registering a radio station in radio frequency bands used under the general authorization regime
      • Instructions for technical inspection of radio stations
      • List of persons involved
      • Technical instructions on the procedure for issuing an individual license for the use of radio frequencies for VHF FM broadcasting stations and the use of the radio data system - RDS
      • How to create project documentation
      • Quality-of-service monitoring
      • Numbering
      • Number porting
      • Universal service
      • Roaming
      • User tools
      • Geographic overview of broadband network distribution
      • Open Internet access
      • Security and integrity of public communications networks and services
        • Notification on the performance of electronic communications activities
        • Application for the use of numbering
        • International connection guide
        • Reports submitted by operators and service providers
        • Annual reports on quality parameters
          • Annual report - Technical segment
          • Annual report - Financial segment
        • Quarterly reports
        • Fees for the performance of electronic communications activities
        • Fees for the use of numbering
      • Quality-of-service monitoring for operators and service providers
      • Expert supervision of operators and service providers
      • Numbering for service providers
      • Number porting for service providers
      • Universal service for service providers
      • Infrastructure for shared use
      • Geographic overview of broadband network distribution for operators
      • ISP open Internet access
      • Security and integrity of public communications networks and services for operators
    • Radio equipment

One of the set objectives and principles of regulation in the area of electronic communications is to promote competition, efficiency and effectiveness in the performance of electronic communications activities and to ensure a high level of consumer protection by providing clear and unambiguous information on the quality of public communications services, as well as to provide an efficient resolution of complaints. A key role in this process resides with the quality of service monitoring system.

RATEL is entrusted with tasks pertaining to the monitoring of compliance of quality parameters regarding publicly available electronic communication networks and services, in line with applicable laws, bylaws and recommendations, including measurement and testing of electronic communication networks with the aim to monitor operators’ activities, perform benchmarking and periodical collection and analysis of data on quality parameters of electronic communication networks. These measurements and tests are carried out by the Regulator, using own monitoring and measuring equipment, in accordance with the procedures set by relevant international recommendations and standards, at appropriate points in the operator’s network, or by remote measurements.

RATEL performs the following measurements, aiming to monitor quality of service provided to the end-users of electronic communiciation networks:

·       Monitoring of QoS parameters of mobile communication networks,

·       Monitoring of QoS parameters of broadband Internet access,

·       Monitoring of QoS parameters of media content distribution.

Monitoring of QoS parameters of mobile communication networks

RATEL performs monitoring of QoS parameters of mobile communication networks through several channels: individual measurements, mobile application RATEL NetTest data analysis and benchmarking measurements.

Individual measurements involve the use of measuring equipment in drivetest and walktest modes, during which it is possible to measure quality of voice services and data transmission services in mobile communication networks, in the users’ environment or in a broader area. Monitoring of quality parameters of mobile communications networks includes testing of voice and data transmission services through: big and small data HTTP transfers (download/upload), upload speed testing in relation to reference ETSI Kepler and live web pages, YouTube video stream quality testing and measurement of the round-trip time for packets sent and received in the network (ping).

RATEL has made it possible for the users of Internet access service in public fixed and mobile communication networks to test the quality of broadband Internet access, using the application RATEL NetTest, that can be downloaded free of charge for Android and iOS mobile devices. RATEL keeps the statistics about the measurements carried out by the users, enabling a broader overview of the quality of Internet access and Internet service in the mobile communications networks on the whole territory of the Republic of Serbia.

As of 2017, between September and November, RATEL performs annual benchmarking survey of mobile communication networks belonging to the following operators: Telekom Srbija, Telenor and Vip mobile. Benchmarking measurements are carried out on the whole territory of the Republic of Serbia, in many cities and along the state roads of categories Ia and Ib. An interactive portal has been created offering a comparative view of the obtained results pertaining to the quality of service in mobile communications networks, available both in Serbian and English. All the details about performed measurements are available at: http://benchmark.ratel.rs/en.

Monitoring of QoS parameters of broadband Internet access

RATEL performs monitoring of QoS parameters of broadband Internet access using appropriate measuring equipment, depending on the type of Internet access (fixed or wireless).

RATEL also monitors the quality of Internet access by means of RATEL’s application NetTest, based on QoS parameter analysis. The verification of the quality parameters of the broadband Internet access includes measurements of Internet throughput, one-way delay, delay variation (jitter) and packet loss.

 

Testing of Internet connection in public fixed communication networks is carried out by means of the above application available on RATEL’s website: https://nettest.ratel.rs

Testing of Internet connection in public mobile communication networks is carried out by means of the same application for Android and iOS mobile devices, that can be downloaded for free from Google Play Store and Apple App Store.

Thanks to the performed benchmarking measurements for mobile communication networks, RATEL has the information regarding Internet access service quality parameters in mobile communications networks for a significant number of populated areas and roads.

Regulatory Authority for Electronic Communications and Postal Services

PIB: 103986571 | Tax ID: 17606590

Palmoticeva 2 11103 Belgrade, PAK 106306, Republic of Serbia

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phone

0800/800-999

email

ratel@ratel.rs

fax

011/3232-537

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