current-image

  • About Regulator
    • Statute
    • Organizational structure
    • Council
    • Management
    • Information directory
    • Activity reports
    • Financial plan
    • Financial reports
    • Activity plans
    • International cooperation
    • FAQ - frequently asked questions
      • General questions
      • VAS - value added services
      • Radio frequency (RF) spectrum
    • Useful links
  • Electronic Communications
    • Regulations - Electronic communications
      • Laws - Electronic communications
      • Bylaws - Electronic communications
      • Allocation plan and Allotment plans
      • Numbering plan
      • Coordination agreements
      • Strategies, studies and guidelines
      • Other general acts
    • Market
      • Market analyses
        • Central access wholesale market
        • Wholesale market for call termination in the mobile network
        • Other markets
          • Wholesale market for high-quality access
          • Wholesale market for fixed network call origination
          • Retail market for fixed network access
          • Retail market for media content distribution
          • Retail market for publicly available fixed telephone services
        • Decisions on the determination of relevant markets and conclusions on the adoption of reports
        • Wholesale market for call termination in the fixed network
        • Wholesale market for local access to network elements
      • Reference offers
      • Auditor's report
      • WACC студије - Електронске комуникације
      • Annual market overviews
      • Quarterly market overviews
      • Bundled service price regulation
    • Radio frequency spectrum
      • Radio-communications
        • DVB-T2 digital television
        • T-DAB digital radio
        • FM analogue radio
        • Radio stations in the public mobile communication network
        • Radio stations in a private mobile communication network
        • Radio stations on ships and other vessels
        • Radio stations on aircrafts
        • Radio stations on locomotives
        • Fixed radio communications
        • Satellite radio communications
          • Fixed satellite links
          • Mobile satellite links
          • SNG
        • Amateur radio service
          • Amateur radio license
          • Amateur radio station permit
          • CEPT and HAREC
          • Foreign nationals
        • Radiodetermination service
        • Public communications networks
        • Personal communications networks
        • Short-range devices (SRD)
        • Equipment for program production and organization of special events
          • PMSE
          • PMR
      • Radio frequency spectrum use
        • Licenses for the use of radio frequency spectrum
        • Use of radio frequency spectrum under general authorization regime
        • Radio frequency spectrum use for special purposes
      • Register of the use of radio frequency spectrum
      • Radio frequency spectrum monitoring
        • Photo gallery
          • Remotely controlled monitoring and measuring stations
          • Compact remotely controlled measuring stations
          • Monitoring and measurement centers
          • Measurement vehicles
          • Sensor stations
          • Portable equipment
      • Technical inspection of radio stations
      • Report of interference
      • Database on the use of radio frequency spectrum
      • Instructions and forms
        • Instructions and forms for licenses for the use of radio frequency spectrum
        • Forms and instructions for submitting applications for registering a radio station in radio frequency bands used under the general authorization regime
        • Instructions for technical inspection of radio stations
        • List of persons involved
        • Technical instructions on the procedure for issuing an individual license for the use of radio frequencies for VHF FM broadcasting stations and the use of the radio data system - RDS
        • How to create project documentation
    • Networks and services
      • For users
        • Quality-of-service monitoring
        • Numbering
        • Number porting
        • Universal service
        • Roaming
        • User tools
        • Geographic overview of broadband network distribution
        • Open Internet access
        • Security and integrity of public communications networks and services
      • For operators and service providers
        • Guidelines, forms and reports
          • Notification on the performance of electronic communications activities
          • Application for the use of numbering
          • International connection guide
          • Reports submitted by operators and service providers
          • Annual reports on quality parameters
          • Questionnaires with a list of indicators
            • Annual report - Technical segment
            • Annual report - Financial segment
          • Quarterly reports
        • Annual fees
          • Fees for the performance of electronic communications activities
          • Fees for the use of numbering
        • Quality-of-service monitoring for operators and service providers
        • Expert supervision of operators and service providers
        • Numbering for service providers
        • Number porting for service providers
        • Universal service for service providers
        • Infrastructure for shared use
        • Geographic overview of broadband network distribution for operators
        • ISP open Internet access
        • Security and integrity of public communications networks and services for operators
      • Radio equipment
  • Postal Services
    • Regulations
      • Law on postal services
      • Bylaws
      • International acts
      • Strategies - Postal services
    • Registry - Postal services
    • General terms and conditions and price lists for the provision of postal services
      • Postal service price lists
        • Price list of postal services in national traffic
        • Price list of postal services in international traffic
      • Општи услови за обављање поштанских услуга
    • For postal service users
      • Prices of postal operators' services
      • Complaints of postal service users
    • For postal operators
      • Issuance of permits for the provision of postal services and forms
      • Annual fee for the provision of postal services
      • Forms for the submission of operators' statistical data
      • Submission of reports
    • Universal postal service
      • Regulatory reports
      • WACC studies
      • Results of the independent screening of non-recorded letter-post items
    • Postal services market
      • Quarterly reports - Postal services
      • Studies and surveys
      • Annual market overview
    • Frequently asked questions and answers
    • Innovation and Information
  • Cyber Security
    • Laws - Information security
    • Bylaws - Information security
    • Strategies, studies and guidelines in the area of information security
  • Contact
  • Useful links
  • Complaints about the work of operators
  • About Regulator
  • News
  • Contact
  • Complaints about the work of operators
  • Register

Search

Mobile Network Benchmark Results in Republic of Serbia for 2023

Ratel / News / Mobile Network Benchmark Results in Republic of Serbia for 2023

News

  • About Regulator
  • News
  • Contact

22.12.2023.

Mobile Network Benchmark Results in Republic of Serbia for 2023

The Regulatory Authority for Electronic Communications and Postal Services (RATEL) carried out, in the period from September through December 2023, comparative quality parameter measurements and analysis in mobile communications networks involving all three mobile network operators in the Republic of Serbia – Mobile Network Benchmarking.

The Mobile Network Benchmarking was conducted in accordance with international standard ETSI TR 103 559 Annex A, enabling an objective assessment of the user’s experience and the quality of service of all mobile network operators. The scoring methodology has been developed for the purpose of ranking the mobile operators after the measurements, so as to enable the assesment of users’ perception of the quality of mobile network services, namely the transmission of voice, data and video content.

The Benchmark measurements were carried out in 55 cities, along 17,000 km of roads and more than 1,600 km of rail corridors in both measurement directions. During the campaign, more than 9,000 calls and 7,000 sessions were performed for each of the data transmission services in each operator’s network, in all available technologies (2G, 3G, 4G).

The measurements included:

  • measurement of quality parameters for voice service and data transmission services

(Web browsing, data transmission rate, YouTube, WhatsApp message transmission) and

  • measurement of radio parameters for 2G/3G/4G technologies.

By implementing this methodology, it was found that Telekom Srbija had the best total score of 90.32 points, followed by A1 Srbija with 90.12 points and Yettel with 88.17 out of possible 100 points.

The negligible difference between the Telekom Srbija and A1 Srbija total result values shows an even quality level of the services provided by the two operators to their users.

This year’s results revealed an improvement in the quality of services provided by mobile operators to their users, compared to the previous year, thus fulfilling the objective of the mobile network benchmarking.

An excellent result, with a median achieved points value reaching almost 90% of the maximum score, ranks the mobile network operators in Serbia among the best in Europe. The domestic operators have, thus, in terms of quality of service, approached the European operators that have introduced 5G technology. 

The Mobile Network Benchmarking results and other detailed information are available at http://benchmark.ratel.rs/en.

Share:

Regulatory Authority for Electronic Communications and Postal Services

PIB: 103986571 | Tax ID: 17606590

Palmoticeva 2 11103 Belgrade, PAK 106306, Republic of Serbia

Location on the city map
phone

0800/800-999

email

ratel@ratel.rs

fax

011/3232-537

linkedin facebook youtube instagram
Legal notice Privacy policy

© 2025 RATEL | All rights reserved

The website www.ratel.rs uses only necessary cookies. Read more about cookies here.