Information for users


Based on the Decision on declaration of the state of emergency for the city of Belgrade, in order to carry out preventive steps to safeguard the life and health of the citizens, the Regulatory Agency for Electronic Communications and Postal Services – RATEL will be performing its business activities with enhanced health protection measures.

All documents addressed to the Agency should be sent electronically at or by regular mail, as well as through user applications available on RATEL's official Internet page

For all your questions, requests, information and clarifications within the Agency's competence please use the following email address:

RATEL wishes to thank its users for their understanding and responsible behaviour in the present situation.